Home Credit is offering Qwarta users another way to top-up their Lazada Wallets. With Lazada Direct Top-up, customers will only need to provide their account details and indicate the top-up amount, then the funds will go straight to their Lazada Wallet after payment.

It’s like buying load for your mobile number, except this time, it’s the Lazada Wallet that you’re loading.

Only Home Credit customers with active Qwarta and sufficient balance are eligible. Customers will also need an activated Lazada Wallet to receive the funds.

Home Credit Card customers cannot use this service.

You can access the Lazada Direct Top-up service through the Home Credit app or Lazada app.

Before making a top-up, please make sure that the nominated Lazada Wallet is activated. If it is not activated, then the top-up would fail and the Lazada Wallet would not receive the funds.

From the Home Credit app,

1. There are two ways to access Lazada here
   1. Tap the Lazada icon from the dashboard; or
   2. Tap the Lazada card from the Special Offers carousel
2. On the Denomination screen, enter the preferred amount in the field provided
   1. Alternatively, you can choose from a list of default amounts
3. Enter the email address or mobile number of the nominated Lazada Wallet in the field provided and press "Continue"
4. Review payment details and confirm
5. Enter PIN for security purposes
6. Check if View Receipt screen confirms the successful top-up
7. Open your Lazada app and you will see the funds sent to your Lazada Wallet right away
   1. Alternatively, you can view your Transactions History to confirm the top-up

1. Tap the Wallet icon on the upper right side of the screen to open the Lazada Wallet dashboard
2. Tap Loans
3. Select Home Credit
4. Enter the mobile number that you use to login to the Home Credit app
   1. Only users with active Qwarta will be able to reach this step
5. On the Denomination screen, input the following details:
   1. The mobile number or email address connected to the Lazada Wallet that you want to top up;
   2. The top-up amount between P100 and P5000
6. Click “Submit”
7. Verify your identity by either tapping the push notification sent by Home Credit or the dashboard banner found in the Home Credit app
8. In the Home Credit app, confirm the purchase details like the recipient and amount
9. Enter PIN for security purposes
10. Check if View Receipt screen confirms the successful top-up
11. Open your Lazada app and you will see the funds sent to your account right away
    1. Alternatively, you can view your Recent Transactions History to confirm the top-up

The amount will reflect in the nominated Lazada Wallet in real-time.

Home Credit allows Qwarta customers to top-up from P100 to P5000 per transaction.

Furthermore, Lazada puts a limit of P100,000 (including refunds and rebate balances) per month for Lazada Wallet.

For other Lazada Wallet questions, please check out Lazada FAQs.

Once the amount has been sent to the nominated Lazada Wallet, the value does not expire.

The amount topped up doesn’t have to be spent immediately. It can be used for future purchases.

Yes, you need to download the Home Credit app to enjoy this service. You may download the Home Credit app in Google Play and App Store.

Please follow these steps:

1. Open your Lazada app.
2. Tap the Wallet icon on the upper right of the screen.
3. You will see the Lazada Wallet landing page.
   1. If you see the “Cash in” button, then it means that your Lazada Wallet has been activated.
   2. If you see the “Activate” button, then it means that your Lazada Wallet has not been activated.
4. If your account has not been activated, tap the “Activate” button and verify your wallet via OTP.

Unfortunately, we do not honor refund requests of this nature. We consider Lazada Wallet Top-up transactions as valid and final, so please double-check the mobile number or email address before proceeding with the payment.

No, we will not deduct from your Qwarta account. If you tried topping up an inactive Lazada Wallet, then the transaction would not push through. Your Qwarta account would not be charged.

However, in case you were erroneously charged, please reach out to our customer service, so we can reverse it.

To view your Lazada account information, please do the following:

1. Open your Lazada app
2. Click Account on the bottom right corner of the screen
3. Go to Settings and tap Account Information
4. On the Account Information screen, you will see the mobile number and email address that are connected to the Lazada Wallet